4MVPS provides IT support and maintenance services onsite and offsite for your IT software infrastructure. We have long experience in protecting your investment in information technology products and properties. We are dedicated to helping customers resolve technical issues at agreed service levels on client site and ensuring clients’ complete success. Among many other information technology properties we maintain and support your eCommerce web site solution, ERP software infrastructure, web portal design assets, Legacy systems, eBusiness applications, eCommerce website design, including complete support of your backend databases (whether it is SQL Server, Oracle, DB2 UDB, Informix or Sybase).

On-Site

Our On-site Software Maintenance & Technical Support team provides enterprise-class production support on a round the clock basis. 4MVPS uses either your own tools and technologies onsite or our own state-of-the-art support systems and expert teams to log, track, and resolve issues, providing levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes and IT systems.

We also provide technical support for other third party software and IT products, including custom software development assets and system integrated by third-party software vendors and off-the-shelf third party software applications (e.g., MS Word, Outlook, Excel, SQL Server, Oracle, IBM DB2, Informix, Sun Java, J2EE, .Net and more). Based on your software portfolio 4MVPS team works with the third-party software suppliers and vendors to resolve issues and update your IT software infrastructure as frequently as necessary.

We use formal review processes and in-house (and third-party) software tools for analyzing and diagnosing problem issues in your eCommerce web site solutions, custom software development and applications, eBusiness applications, ERP software portfolio, web portal design, Legacy systems, and eCommerce website designs. Formal escalation guidelines ensure problem reports are resolved in a timely manner with the proper level of visibility. Critical issues are reviewed daily and weekly with your Product Development management team, senior management team, and executive management if necessary.

Some of our onsite IT maintenance and technical support services are as follows:-

			Database Administration
			Database Installation, Upgrade and Maintenance
			Database Performance Tuning
			Porting & Conversion to other platforms
			Conversion of data from existing systems to another
			Data Migration
			Technical Support and Maintenance of eCommerce websites
			Software Auditing
			Interface support for Integration with 3rd Party tools
			Operations, Regular Backups and Recovery of Systems

Off-Site / Remote

Our Off-site Software Maintenance & Technical Support team provides enterprise-class production support on a round the clock basis. 4MVPS uses either your own tools and technologies onsite or our own state-of-the-art support systems and expert teams to log, track, and resolve issues, providing levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes and IT systems remotely.

4MVPS is a leader among Remote DBA (Remote Database Administration) outsourcing service providers. Our database experts (in SQL Server, Oracle, DB2 and Sybase) monitor your production environment and respond to your database needs 24x7x365. We are the leading outsourced database administration (DBA) company with a team of Oracle, SQL and DB2 experts. We have the state-of-the-art tools and skills not only to provide proactive monitoring of your company's valuable data, but also to enhance the performance of your Oracle, MS SQL Server and DB2 systems.

Remote DBA is the most cost-effective way to monitor the health of your Oracle and Microsoft SQL Server database systems. Among various IT managed services, particularly database administration and consulting can be uniquely outsourced from your company's IT operations. It's a unique but arcane technical skill — an infrastructure-support role that's well suited to and easily secured for effective off-site management.

DBA outsourcing is the intelligent choice for companies those are:

			Interested in the expertise available from a dedicated database consulting and administration firm
			Eager to reduce DBA costs
			Fed up with the preoccupation of recruiting and retaining DBA staff
			Unable to justify a full-time DBA staff

Remote DBA Services have become an attractive option for most small and medium size companies. Oracle Corporation white papers suggest that more than 75% of all Oracle database outages are attributable to human errors. By hiring the services of recognized Oracle DBA experts and other database support staff, companies can avoid the potential downtime associated with human error. With remote DBA support you can be assured that your database is being supported by a competent professional who is thoroughly familiar with your database. With a full-time DBA, high attrition has also become a major problem. With remote DBA services, you buy only those DBA services that you require, and only at the levels you require the service. Full-time in-house Oracle DBAs commonly cost over $90,000/year and require more than $5,000 in training every year to keep them current with the technology. Many corporations with stable Oracle databases cannot justify the costs of a full time DBA. More importantly you do not need to wait for weeks while a new DBA becomes familiar with your databases or gets more training for a new version of Oracle, SQL Server, DB2 UDB, or Sybase. With Remote Oracle DBA support and SQL support, you can be rest assured that your databases are getting the best possible attention. This allows IT managers to focus on other important issues and maximize their productivity.

4MVPS provides the following remote DBA outsourcing services:

24x7 Database Monitoring Services to monitor the health of your Oracle, SQL Server, DB2 and Sybase database systems. You get the benefits of early detection and diagnosis, which improves system reliability, availability and performance; notification before your customers or users know there's a problem; redundant and secure monitoring -- using industry-proven commercial monitoring tools at our operations center; guaranteed response times to give you peace of mind; monthly reporting to provide trend analysis and system recommendations (as necessary); allows you to free your DBA resources to focus on core competencies

Performance Tuning of your Oracle, MS SQL Server, DB2 UDB, and Sybase systems. In recognizing the performance challenges you face everyday, we help you to optimize instance efficiency of your database environment. The key benefits you get are: increased response time, throughput and instance efficiency; enhanced performance of CPU, memory and disk I/O resources; unit consumption and capacity improvements; increased performance of SQL statements.

Fast Fault Recovery, Data Protection and Disaster Planning of your databases. In recognizing the high availability challenges you face, we help you plan for the highest levels of fault tolerance against all forms of unplanned downtime, including system faults, data corruption, human error and disaster. You get the benefits of having near continuous access to data with minimal interruption by hardware and software component failures; quickly and automatically recover from instance failures and resume services without having to wait for repairs to be made to the failed node; and your database can survive disasters, human errors, corruptions, and other planned or unplanned outages that can otherwise incapacitate a database.

Database Migration Services by our DBAs who plan, configure and migrate data from one database platform to another -- or migrate a database from one server to another. You get the key benefits of rapid implementation of Oracle and MS SQL Server technology quickly and effectively; reduce the complexity, time, and cost associated with a database migration -- with the security of knowing that your systems have been accurately migrated.

Data Replication Services for Oracle, SQL Server and other databases, with available data replication features that provide users with fast, local access to shared data, and protects the availability of applications because alternate data access options exist. In recognizing the data replication challenges you face, we help you to implement a data replication solution that's right for you. You get the key benefits of allowing multiple sites to keep copies of the same data which is useful when multiple sites need to read the same data or need separate servers for reporting applications; separate OLTP applications from read-intensive applications, such as OLAP, data marts or data warehouses; allowing greater autonomy, so that users can work with copies of data while disconnected and then propagate changes they make to other databases when connected; increasing aggregate read performance.

Backup, Recovery and Data Security Services for Oracle, SQL Server, and other databases. In recognizing the data security challenges you face, we help you plan for the highest levels of security against all forms of intrusion to your database. You get the benefits of deep data protection, ensuring well-formed, comprehensive security; Internet-scale security, which allows user and privilege management to scale to hundreds of thousands of users accessing data; secure hosting and data exchange, enabling economical, secure partitioning of data access by customer or by user, while supporting secure data sharing among communities of interest.